Refund policy

RETURN & REFUND POLICY
Effective Date: [Insert Date]

Thank you for shopping at SparkBliss.

We are committed to providing premium quality cleaning and personal care products. If you are not completely satisfied with your purchase, please review our return policy below.

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1. RETURN ELIGIBILITY
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We accept returns under the following conditions:

• The product was delivered damaged or defective.
• The wrong product was delivered.
• The item is unused, unopened, and in its original packaging.
• Return request is made within 3 days of receiving the product.

For hygiene and safety reasons, opened or used personal care products cannot be returned unless they are defective.

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2. NON-RETURNABLE ITEMS
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The following items are not eligible for return:

• Used or opened products (unless defective)
• Clearance or special discount items
• Wholesale / bulk orders (unless damaged during delivery)
• Products damaged due to customer misuse

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3. RETURN PROCESS
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To request a return:

1. Contact us within 3 days of receiving your order.
2. Provide your Order Number.
3. Share clear photos or video of the product issue.
4. Our support team will review and confirm eligibility.

Contact Information:
Email: [Your Email]
WhatsApp: [Your WhatsApp Number]

Do not return any product without prior approval.

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4. REFUND PROCESS
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Once your return is approved:

• Replacement will be arranged within 3–5 working days.
OR
• Refund will be processed within 5–7 working days.

Refund Method:
• For Cash on Delivery orders – Refund via bKash/Nagad/Bank transfer.
• For prepaid orders – Refund to original payment method.

Shipping charges are non-refundable unless the error was from our side.

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5. DAMAGED ON DELIVERY
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If your package appears damaged at the time of delivery:

• Please take photos immediately.
• Inform our support team within 24 hours.

Late claims may not be accepted.

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6. WHOLESALE RETURNS
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Wholesale or bulk purchases are only eligible for return if:

• Products were damaged in transit.
• Incorrect items were supplied.

All wholesale claims must be reported within 48 hours of delivery.

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7. POLICY UPDATES
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SparkBliss reserves the right to update this policy at any time without prior notice.

For any questions regarding returns, please contact our support team.

Thank you for trusting SparkBliss.