Shipping policy

SHIPPING POLICY
Effective Date: [Insert Date]

Thank you for shopping with SparkBliss.

This Shipping Policy explains how we process and deliver your orders across Bangladesh.

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1. ORDER PROCESSING TIME
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All orders are processed within 24 hours (excluding Fridays and public holidays).

Orders are confirmed via phone, SMS, email, or WhatsApp before dispatch.

Orders placed after 8:00 PM may be processed the next working day.

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2. DELIVERY TIME
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Estimated delivery times:

Inside Dhaka:
1โ€“2 working days

Outside Dhaka:
2โ€“4 working days

Delivery timelines are estimates and may vary due to weather, political conditions, or courier delays.

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3. SHIPPING CHARGES
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Shipping charges are calculated based on delivery location.

Typical delivery charges:

Inside Dhaka:
[Insert Amount] BDT

Outside Dhaka:
[Insert Amount] BDT

Exact shipping cost will be shown at checkout or confirmed before dispatch.

Shipping fees are non-refundable unless the error was from our side.

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4. CASH ON DELIVERY (COD)
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We offer Cash on Delivery across Bangladesh.

Customers must pay the full invoice amount at the time of delivery.

Please ensure someone is available at the delivery address to receive the package.

Repeated order cancellations may result in restriction from future COD orders.

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5. ORDER TRACKING
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Once your order is shipped, tracking details (if available) will be shared via SMS or WhatsApp.

You may also contact our support team for delivery updates.

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6. FAILED DELIVERY
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If delivery fails due to:

โ€ข Incorrect address
โ€ข Unreachable phone number
โ€ข Customer unavailable

The order may be cancelled or returned to us.

Re-delivery may require additional shipping charges.

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7. DAMAGED OR MISSING ITEMS
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Please inspect your package upon delivery.

If you receive a damaged or incorrect item:

โ€ข Inform us within 24 hours.
โ€ข Provide photos or video evidence.
โ€ข Keep original packaging.

Claims made after 24 hours may not be accepted.

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8. WHOLESALE / BULK SHIPPING
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Wholesale or bulk orders may have:

โ€ข Separate shipping rates
โ€ข Special courier arrangements
โ€ข Different delivery timelines

Shipping terms will be confirmed before dispatch.

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9. SERVICE COVERAGE
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We currently deliver within Bangladesh only.

For special shipping requests, please contact our support team.

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For shipping-related inquiries, contact:

Email: sparkbliss22bd@gmail.com
WhatsApp: +8801811828118

Thank you for choosing SparkBliss.
Premium Cleaning & Personal Care Solutions.